Policies and Procedures

Updated July 2024 HB

Admin & General

• Site specific information
• Stats - First of the month procedure
• Printers
• Engineering, IT, General Services and Finance information
• Receiving Orders
• Posters
• Uniform Recycling

 Service Level Policies

• Borrowing, Emergency, Lost & Found, Privacy and Reponsible use

Front Desk Service

• OCLC processes for helping patrons inlcuding loaning out anatomy models
• Room bookings (including projector information) (editing bookings useful for NaMES bookings)
• Welcome email

Reference Services

• Email requests including Handover
• Inter Library Loan information (ILL)
• Article requests (including Gratisnet and Subito)
• Email Templates

Research Services

• Databases to search
• Exporting & sending results
• Grey literature
• Search Strategies
• Evidence Reports
• Email templates

Springshare Apps

• LibGuides staff support guide
• Libcal webinars guide
• Libcal equipment guide (useful for NaMES equipment)
• NaMES Equipment policies and procedure
• Device library

• Surface hub with staff and patron guides

Online Content

• Broken links troubleshooting, YouTube, Twitter, Canva, Virtual backgrounds, Newsletter